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As an Account Manager at Impactaris, you will be the client’s main point of contact, working directly at their place of business to provide personalized, hands-on marketing support. You’ll manage the day-to-day execution of marketing strategies, ensuring that campaigns are delivered on time, within budget, and meet the client’s objectives. Your role is essential in bridging the gap between our internal teams and the client’s real-world needs, offering proactive solutions and adjusting strategies based on the client’s evolving business environment.
In this role, you won’t just be managing accounts—you’ll be deeply embedded in the client’s business operations, providing advice and guidance that goes beyond typical marketing services. You’ll need to understand not only their marketing goals but also how those goals fit into their broader business objectives.
COMPANY OVERVIEW
At Impactaris, we believe in the power of small businesses to transform industries, and we’re here to help them achieve that potential. Our focus is on providing innovative, data-driven marketing solutions tailored specifically to the unique challenges and opportunities faced by small businesses. What makes Impactaris stand out is the way we work—close, collaborative partnerships with our clients, where we’re not just service providers but trusted advisors who roll up our sleeves and get into the heart of their businesses. Our Account Managers often work directly at the client’s place of business, becoming an integral part of their team and ensuring that their marketing strategies align perfectly with their day-to-day operations.
Our culture is built around flexibility, teamwork, and constant learning. We know that great ideas can come from anyone, and we’re committed to fostering a supportive environment where every team member can contribute and grow.
WHY JOIN US?
Close Client Relationships: You’ll build strong, hands-on relationships with small business owners by working directly with them at their place of business, helping them achieve their goals.
Collaborative, Supportive Team: At Impactaris, we value collaboration and open communication. Even though you’ll be working closely with clients, you’ll always have the full support of our internal teams behind you.
Innovative and Forward-Thinking: You’ll have access to cutting-edge marketing tools and strategies, allowing you to provide clients with the latest and most effective solutions.
LOCATION
Client-Site / Hybrid (Depending on the client’s location, you’ll work both remotely and at the client’s place of business. Flexibility in location and travel may be required based on client needs, with some projects being fully remote while others involve regular on-site work.)
JOB DESCRIPTION
KEY RESPONSIBILITIES
On-Site Client Relationship Management: Act as the client’s trusted advisor, working directly from their place of business to understand their needs, challenges, and goals. Provide day-to-day support and ensure that we are delivering the right marketing services to meet their objectives.
Hands-On Project Coordination: Manage marketing projects and campaigns in close collaboration with both the client and our internal teams. Ensure that all deliverables are aligned with the client’s goals, timelines, and budgets. Regularly report back to both the client and internal stakeholders on progress and results.
Performance Tracking & Real-Time Adjustments: Continuously monitor the performance of marketing campaigns and make real-time adjustments as needed. Provide the client with regular reports and insights, explaining how each element of the campaign is driving results and where improvements can be made.
Proactive Problem Solving: Identify potential challenges or areas for improvement within the client’s marketing strategy or overall operations. Offer creative, actionable solutions to keep the client’s business on track and growing.
Client Retention & Growth: Build long-lasting relationships with clients by consistently delivering high-quality results and being responsive to their evolving needs. Look for opportunities to expand the scope of work by suggesting additional services that can further enhance the client’s business.
Internal Collaboration: While you’ll work on-site with clients, you’ll also work closely with Impactaris’ internal teams (design, content, advertising, SEO, etc.) to ensure that the solutions you implement are aligned with the broader marketing strategy and are delivered on time and with the highest quality.
REQUIRED QUALIFICATIONS
We’re looking for Account Managers who are passionate about building relationships and helping small businesses grow. Formal qualifications are secondary to your ability to connect with clients, manage complex projects, and deliver exceptional results.
What we’re looking for:
Strong communication skills with the ability to engage directly with business owners and decision-makers.
Proven organizational skills to manage multiple projects simultaneously while working both remotely and on-site with clients.
A proactive, solutions-oriented mindset that anticipates challenges and addresses them before they impact project outcomes.
Ability to work independently and collaboratively, with a high level of personal accountability and ownership over client success.
Comfort with traveling to client locations as needed and adapting to different business environments.
PREFERRED QUALIFICATIONS
While no formal educational qualifications are required, the following would be beneficial:
Previous experience in account management, client services, or project management within the marketing or digital services industry.
Familiarity with digital marketing strategies (SEO, PPC, email marketing, social media), allowing you to guide and advise clients effectively.
Experience using project management tools like ClickUp or Monday.com to track progress, assign tasks, and manage deadlines.
Experience working closely with small businesses or startups, understanding their unique challenges and opportunities.
SKILLS AND ABILITIES
Project Management: Ability to manage complex, multi-faceted campaigns directly from the client’s place of business, ensuring that all tasks are completed on time and to the client’s satisfaction.
Communication: Excellent verbal and written communication skills, with the ability to explain complex marketing strategies in a way that clients can easily understand.
Problem Solving: A proactive approach to identifying challenges and finding creative, practical solutions that align with the client’s business goals.
Adaptability: Flexibility to work across different client industries and environments, quickly adapting to new challenges and changing business priorities.
MATERIAL REQUIREMENTS
Laptop (mid-range, suitable for communication and project management)
External webcam and microphone (for clear communication during virtual meetings)
Noise-canceling headphones (for focus during calls)
Second monitor (optional, for managing multiple tasks and documents)
Portable external hard drive (for securely storing client documents)
High Speed Internet Connection
Backup Internet or Hotspot (in case of outages or connection issues)
THE IDEAL CANDIDATE
You’re someone who thrives in a hands-on, client-facing role. You enjoy being directly involved in the day-to-day operations of small businesses, building deep relationships, and providing personalized support. You have a natural curiosity that drives you to understand the inner workings of each client’s business, and you’re proactive in identifying ways to help them succeed.
You’d be a great fit if you:
Love working directly with clients, understanding their business from the ground up, and becoming a trusted part of their team.
Have a knack for juggling multiple projects and priorities, staying organized even when things get busy.
Are a strong problem solver who can think on your feet and adapt quickly to new challenges.
Take pride in delivering results that make a tangible difference to small businesses, helping them grow and thrive.
IMPACT OF THE ROLE
As an Account Manager at Impactaris, you’ll be the key link between the client’s business goals and our marketing services. By working directly with clients on-site, you’ll gain a deep understanding of their needs and challenges, allowing you to provide truly tailored solutions. Your role is crucial to the success of both our clients and Impactaris, as your ability to build lasting relationships and deliver impactful results directly contributes to our company’s mission of helping small businesses thrive.
OPPORTUNITIES FOR GROWTH
At Impactaris, we believe in nurturing talent from within. Your experience working closely with clients will give you unique insights into their business needs, allowing you to grow into more senior roles or transition into leadership positions. Whether you want to continue building your expertise in account management or explore other areas of marketing, we’ll support your growth with ongoing training, mentorship, and opportunities for advancement.
WORK ENVIRONMENT
Impactaris offers a flexible, dynamic work environment that balances on-site client work with remote collaboration. While much of your work will be done directly at the client’s place of business, you’ll always have the support of our remote teams. We stay connected through ClickUp for project management, virtual meetings for team collaboration, and regular check-ins to ensure you have everything you need to succeed. Our culture is one of trust, support, and shared success.
APPLICATION INSTRUCTIONS
If you’re excited about the opportunity to work directly with clients and make a tangible difference in their business success, we’d love to hear from you! Please submit your resume and a cover letter outlining why you’re passionate about helping small businesses and how your experience aligns with this role.
EQUAL OPPORTUNITY STATEMENT
Impactaris is committed to creating a diverse and inclusive work environment where every team member feels valued and supported. We celebrate diversity in all forms and encourage applications from people of all backgrounds. We are proud to be an equal opportunity employer and are dedicated to building a team that reflects the clients we serve.
CAREERS
Account Manager
Dedicated to nurturing strong client relationships, ensuring smooth communication and seamless project delivery by working closely alongside clients.
